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August 10, 2013 by Maze

Why People Stop Doing Business With You

1% of your customers will never come back because they will die.  And there’s nothing you can do about that.

3% of your customers will never patronize your business again because they will move away.  There’s not much you can do about that.

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5% of your customers will take the advice of a friend or relative and choose another source for the product or service you provide.  There IS something you can do about that.

9% will find what they perceive as a better deal, a better product or service.  There is also something you can do about that.

14% will leave you out of plain old dissatisfaction with  you, your product, your service or an employee.

68% of the people who leave your business and never come back due to indifference.

What is indifference?

Indifference occurs when people just don’t have a feeling either way about your business, the service, the experience, the relationship.  This is ONE crucial area where you, as a small business owner have the hands-down advantage over most of your larger competitors.

A warm greeting, eye-to-eye contact,  a sincere “Nice to see you again” and a smiling “Thank You” can easily differentiate your business from others.  This is the absolute minimum, I expect when I patronize a business and yet it’s a rare occurrence.

Making clients feel good, welcomed, valued and convenienced are critical in overcoming almost ALL these  reasons people will forget about you.  Create relationships and keep more customers.

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Filed Under: Marketing Ideas

Andrew Mazer

Internet marketing experts

I've been acquiring new customers and making real sales ONLINE just about every day since year 2000. In 2009,

Now I business owners do it too.

I can make YOUR business and YOUR website become a better customer acquisition tool.

Call me at 1-866-799-2825 and let's talk.

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